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Day 17- Ques Ans

The road to an efficient and equitable justice system passes through the courtrooms. Unfortunately, the huge backlogs and arrears in the courts of India hinder the process of efficient justice delivery. Critically examine.

Constitution of India held Supreme Court as custodian of judicial system. In present day, we cannot say judicial efficiency get delivered in India because-

  • Number of cases pendency is more than 30 million and especially poor and marginalize section suffer because of it.
  • More than 60% people in Indian prisons are under trials again deprived suffers
  • SC and HCs are not able to get full strength of judges. 40% judicial post are blank in higher courts of India.
  • Judge ratio in India is 1:70000, seven times lesser than USA.

This backlog affects the disposal rate of cases, increases the judiciary burden and affects quality of judgment.

To fix problems, judiciary, legislative, and executive need to work together

  • Judges for HC and SC need to clear at efficient pace from SC coliseum system.
  • SC and union need to decide the additional benches of SC are feasible or National Court of Appellate can be establish in three parts of India.
  • A mechanism need to develop at SC to reduce the burden of appellate at cases as it has prime function to deal with constitutional cases.
  • Process of judges screening for HC and SC need to get faster by enforcement agencies.
  • All India Judicial service is a much awaited reform still pending for legislation.
  • For lower courts where we have more than 20 million, states need faster rate of judicial appointment, use of E governance, and other innovations like Jan Sunwani or Lok Adalats.

What do you understand by ‘Sevottam’? Examine its significance for governance? Also evaluate its performance.

India in 2005-06 adopted total quality management Sevvotam (excellence in service) model to improve public delivery system. It is implemented and monitored by Department of administrative reform and public grievances. The framework has 3 modules with 3 criteria each. The three modules are Citizen Charter, grievance redressed mechanism, and capacity building of organizations.

Today Sevottam has huge significance for governance system in India as

  • Second ARC has also accepted Sevottam as heart of good governance.
  • Many states in Indian federal system have adopted this model and now have own Citizen Charter and public service legislation at place.
  • It has started with few ministries as pilot but with time now maximum government departments are under this framework which is testimony of its effectiveness in delivering services.
  • It has given big boost for E Governance movement in India.
  • Departments which work at cutting edge level like Postal services, Bank system. Railway, irrigation, and electricity departments and so on are now under preview of it.
  • It has set a mechanism of preparing action plan, target review, and set accountability in bureaucracy of India.

In spite of many innovations, still huge challenges are on road for Sevottam initiative as-

  • Capacity building of staff who deliver the services is not up to mark
  • Political and bureaucratic unwillingness to take bold reforms on many issues
  • Quality management system and performance review still not updated as per need.
  • States has different models so still common masses are far from getting result.
  • No legislative backup for initiatives like citizen charter.

Sevottam implementation has multiple dimensional effects; it will serve Indian citizen, make bureaucracy efficient, will contribute for ease of doing business, and also will put a model for states to adopt.


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